Working in Customer Service

We all know working with the public is never fun. You always have to hear about how bad someones day is going and you have to just suck it up even if your day is going a lot worse then theirs. Whether it's how they lost their phone and their whole life was on one device or having to pick up clothes from the ground because a customer was to lazy to hang up the sweater themselves.
We as people were taught that customers are always right, even when they're far from being right. We as customers are very lazy as well. We want everything done for us. If there's and issue with a credit card company, cellphone company, or insurance company, we expect the representative to call and fix it.  When we can do that ourselves. We want everything handed to us. In my opinion we need to start letting the customers do a couple of things on their own and slowly let them off the umbilical cord for their own good and in order for those who work in customer service and stay sane.

Personally I've worked in customer service since I was 16 years old. I started working at Salsaritas in Hickory, NC. I loved it the first year and after that it got boring doing the same thing over and over again. Dealing with upset customers because their meat on their taco salad was cold after adding sour cream, tomatoes, ranch, guacamole, and the food sitting there because they're waiting for their whole family to get their food first. What sense does it make to argue about that when it's obvious why the meat is cold. But the customer is always right so they get to make another salad and then they complain about the same thing. There only so much the staff can do.

Working at a cellphone store only got worse. That's when I realized I wanted out of the customer service environment. People are crazy about food, but they are insane about their phones. We have become so addicted to our phones that some people swear they're going to die if they don't have a working phone then and there on the spot.

Customer service work definitely helped me realize that everyone deserves respect no matter how upset you are. The representative or staff are not at fault for you losing your phone or wanting to return something outside of the return period. There are rules and regulations that if others follow we must all follow. There shouldn't be any exceptions because it's not fair to those that follow them.

 I think everyone should at one point work in customer service, maybe they would understand a little better and they would be more respectful.